Shipping policy

Shipping Policy

Order Processing
Orders are normally processed within 1–3 business days, Monday through Friday, excluding public holidays. Processing time is separate from transit time. Once an order ships, a confirmation email with tracking information will be sent.

Estimated Delivery
Standard shipping is generally estimated at 10–15 business days after dispatch. Delivery estimates are not guarantees and may be affected by carrier delays, weather, customs, peak seasons, or destination restrictions. Tracking may take 1–3 business days to update.

Shipping Rates and Availability
Available shipping methods, charges, and any free-shipping threshold are shown at checkout based on the delivery address and order. We currently ship only to destinations offered during checkout.

Address Changes and Cancellations
Contact LorieBurton2026@outlook.com as soon as possible. We will try to accommodate changes or cancellations before fulfillment, but they cannot be guaranteed once processing or shipment has begun.

Split Shipments
An order may arrive in more than one package. Separate tracking numbers will be provided when applicable.

International Orders
Customers are responsible for applicable import duties, taxes, customs fees, and local charges unless checkout states otherwise. Customs processing may delay delivery.

Delivered, Lost, or Damaged Packages
If tracking shows delivered but the package is missing, first check the delivery area, household members, and carrier. Contact us promptly if assistance is still needed. For damaged packages or incorrect items, email us within 7 days of delivery with the order number and clear photos of the item and packaging.

Customer Responsibility
Please provide a complete and accurate shipping address. We are not responsible for delays, loss, or additional charges caused by an incorrect or incomplete address supplied at checkout.